ISP's who shun email

I've been using Broadband for over five years now. I signed up to Freeserve when they first started offering 512K and been with them as speeds got faster and they changed thier name first to Wanadoo and now to Orange.

In March I had an offer from Wanadoo to upgrade my line to 8mb which Orange honoured just a few days ago. The thing that really amused me was the email I recieved just today:

"The not so good news is that for about half an hour on 18/07/2006 between 8am and 6pm, you won't be able to go online. Sit tight though, we'll email you as soon as it's done and let you know your new speed."

and this arrives on the 19th July. Almost 24 hours after the work has been completed. How 'useful'.

"Please don't reply to this email. Call us on
the number above instead or write to us at
Customer Support, PO Box 486, Rotherham,
S63 5ZX"

Wait a minute. You are an ISP. Why don't you have an email address?!